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A flooded floor

What to do in an emergency

What to do in an emergency

The following are suggestions of what to do in case of an emergency situation. 

You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.

Smell Gas

  • Open the doors and windows.
  • Check to see if any gas has been left on unlit, or the pilot light has gone out. If so, turn the appliance off, and do not try to relight it.
  • If you are uncertain whether the leak has been stopped, turn the main gas supply off at the meter and phone the gas emergency service immediately: National Grid 0800 111 999
  • Do not turn any electrical switches on or off.
  • Do not use the door bell.
  • Do not smoke.
  • Do not use matches or naked flames.


  • In case of fire dial 999.
  • Get everyone out and do not go back for any reason.
  • Close all doors and windows.
  • Warn your neighbours if any of them might be in danger.
  • If you live in a block of flats set off the communal fire alarm.

Bursting or Major Leaking Pipe

  • Turn the water off at the mains.
  • If electrics are affected, turn off the electricity at the consumer unit (see helpful tips).
  • Call your property manager.
  • If the leak is from another property ie a flat above try to contact the other property or if not at home try and call the block management company. Details should be on a communal notice board.
  • Emergency Plumber: 
    Pure Plumbing and Heating 07817 470 322 or Heppelthwaites 01628 526840

Loss of Electricity

  • If neighbours are also affected, call your electricity company (check your electricity bill for the number).
  • Check your fuse box to see if a switch has tripped or a fuse blown (see helpful tips).
  • If none of the above apply and the problem persists, call your property manager.
  • Emergency Electrican:  Angel Electrical 07729 305619